Miles Promotional Materials ◦ supplier of personalized marketing & promotional products ◦

Home of corporate promotional products - see our on-line catalogue at MILESPM mall
custom t-shirts, custom mugs, custom USB, custom apparel, custom bags, custom print media, custom tote bags, custom pens, custom golf shirts, show giveaways, free samples, embroidered apparel, custom hoodies, custom caps, custom jackets, custom badge holders, custom bottles, custom padfolios, custom lanyards & thousands of other promotional products, marketing materials for corporate advertising, corporate branding & logoed business products

HOW to ORDER from MilesPM.ca

If you are ready to order? Thank You in advance. We will not disappoint you!

If you are our regular customer, go to Step Four (or as usual, skip it);
If you have ordered with us before, go to Step Three;
If you know your product, go to Step Two;
If you are new and not happy how our Webmaster messed up our site, go to Step One;
If you do not have time to read all this stuff, go to HERE;
If you do not like the above suggestions, please contact us.

STEP ONE

1. LOGO or ARTWORK: choose what you would like to present on the Product
2. Budget: $$$$
3. Quantity: in numbers
4. Product: choose your product (generally depends on factors of event style, demographics and price)
5. Our first suggestion would be to ask you to go to our Custom Products page for promotional product ideas and thereafter search for the suggested products at our Custom Product MALL. Once you have made your choice, go to Step Two
6. If you do not like our suggestion, please contact us.

STEP TWO

1. You have chosen your Product and Quantity. Thank you for choosing MilesPM.ca
2. We GUARANTEE that you will not be disappointed
3. Our next suggestion would be to ask you to go to Step Three
4. If you do not like our suggestion, pleas contact us.

STEP THREE

1. Request your Quote for your desired Product
2. Approve Quoted Price
3. Send your Logo (Artwork) - see below ARTWORK section as well as ARTWORK glossary
4. Virtual Proof is prepared and sent back to you
5. Approve the Virtual Proof
6. Reasonable Due Date to be determined
7. Pro-forma Invoice with Payment Form prepared for Client
8. Complete Invoice/Payment Form and fax back to 905.990.4600
9. Product Production commences
10. Finished Product inspected, packaged and set to Client
11. Client notified of order completion and time of delivery – NO SURPRISES
12. Client RECEIVE ORDER ON TIME and a THANK YOU call

STEP FOUR

1. Pick your Product at Custom Product MALL - your one stop shop
2. Approve Quoted Price and send us your Purchase Order and we take care of the rest
3. Client RECEIVE ORDER ON TIME and a THANK YOU call

Other Stuff and Questions Along the Order Way

PRODUCT PRICING 

• General Product Prices: available at MilesPM MALL
• Volume Pricing: is available
• Extra Costs: may apply, but not always for:
  • Logo / Artwork
  • Below minimum order (depending on product)
  • Shipping
  • RUSH Orders
  • Maximum 5% OverRun or a discount for 5% UnderRun
  • Customs' levies
  • Oh yes, HST and if any, new taxes
• Prior to your order, we will INFORM you of any and All EXTRA COSTS
• There are no HIDDEN COSTS

MilesPM.ca PRODUCT RECOMMENDATIONS

Based on our Client’s requirements and type of promotion, MilesPM team will may have appropriate suggestions based on promotional criteria and goals.

PRODUCT SUBSTITUTION

Ask us if we can recommend a substitution product, which may be offered as a special, a blowout sale and/or a last run of production item by our manufacturer.

UNIQUE  - ONE OF A KIND - PRODUCT REQUIREMENTS

Are available. Please contact us.

TERMS of PAYMENT 

• New Accounts: we generally require a 50% deposit, balance on delivery.
• Existing Accounts: we are happy to extend credit terms of net 30 days to qualified customers (subject to approval)
• Special Payment Arrangements: please contact us!
• Forms of Payment: we accept Cheque, MasterCard, Visa, AMEX or Cash.

DELIVERY TIME

• DELIVERY Recommendation by MilesPM.ca - 3 to 4 weeks prior to due date/event.
• RUSH Orders are available depending on the product availability. These orders are generally subject to special rush charges depending on the product type, manufacturer’s policy and location. For example, pens can be delivered to our Clients in two days, mugs in three days as well as some apparel. Some Rush Orders can be provided within 24 hours or less. Contact us for specific details.
• REGULAR Orders delivery time varies with each product. General delivery times are between 10 to 15 business days. Each PRODUCT has it’s own lead-time as some products allow an order to be completed in less than a week and others may require up to four or five weeks.
• SPECIAL Overseas Orders may take up to 12 weeks for delivery.
• BLANK Product Orders (non logoed) are also available for purchase. Since these orders do not require additional work, except for Product inspection and deliver, if available, they are can be delivered within a few days to our Clients.
• SPECIAL Delivery Requirements such as drop shipping, split shipments, signature services and more. Contact us to discuss.

RETURN POLICY

1. We stand behind all our products…and NOT behind closed doors and voice mail.
2. If there's a printing or manufacturing defect, we'll fix it or replace it at our cost. Please contact us immediately!
3. We take great measures to ensure that our Customers are satisfied and that we get the job done the first and right-every time.
4. NO FINE PRINT!

LOGO / ARTWORK / your MESSAGE

In order to imprint your LOGO, ARTWORK and/or MESSAGE on the Product we ask you to review the suggestions below:

1. Inform us of the logo/art size which you would like to appear on the product.
2. Send us your VECTOR format artwork

1. If you have VECTOR format artwork in .AI, .ESP or .CDR format and at 300 dpi resolution or higher send it to us; OR
2. If you are not sure or you do not have VECTOR format LOGO, ARTWORK and/or MESSAGE, contact your logo designer (or printer) and request it from them and forward it to us; OR
3. If you do not have a LOGO, ARTWORK and/or MESSAGE, you may require assistance from a designer to prepare on for you and send it to us; OR
4. If you do not have a designer, we can prepare one for you at a nominal cost

3. We will send you the virtual proof for your approval

Embroidered Products will require further DIGITIZATION (.dst  file) of the vector file to direct how the embroidery machine on the quality and stitch count of your logo, artwork and/or message. If you do not have a DST file, we can prepare one for you at a nominal cost. Charges for .DST files vary depending on size and stitch count.

Please note that the following are GENERALLY NOT vector artwork file formats: .pdf (can be vector) ; .jpg ; .gif ; .png ; .tiff (can be vector) ; .bmp ; .doc ; .ppt ; .pub , BUT can be converted into VECTOR format with assistance of embedded fonts, resolution of 300 dpi or higher

For further explanations on LOGO, ARTWORK and/or MESSAGE, vector, etc., please go to our ARTWORK glossary

Miles Promotional Materials & Products assist promoting corporate vision, brand & ideas with personalized marketing and promotional products

At MilesPM.ca we assists corporate clients in promoting their vision, brand and ideas through dimensional promotional products in ways, which generate successful marketing strategies, retention, upbeat reaction and positive returns.

We specialize in customization of corporate branding and advertising of promotional and marketing materials for conferences, tournaments, anniversaries, corporate events, holiday functions, customer appreciation, employee appreciation with a wide variety of products and materials ranging from apparel, office supplies, sporting goods, electronics. We are your one stop depot for custom mugs, custom pens, custom golf apparel, custom USB flash drives, imprinted electronics, pad print, custom t-shirts, custom tote bags, embroidered apparel, silkscreen apparel, print media, show giveaways, free samples, and more.

Please send us your inquires to info10@milespm.ca or call us at 416.823.2001

© MILESPM consultants inc.

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